Privacy Policy
How we collect, use, and protect your information
Last updated: January 2024
Introduction
Crabbier Lead ("we", "our", or "us") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
When you book an appointment or contact us, we may collect:
- Name
- Email address
- Service preferences
- Any additional information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- IP address (anonymized where possible)
How We Use Your Information
We use the information we collect to:
- Process and confirm appointment bookings
- Communicate with you about your appointments
- Improve our website and services
- Respond to your inquiries
- Comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:
- To service providers who assist in operating our website or business (under confidentiality agreements)
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Appointment records are typically retained for two years for service quality purposes.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request data portability
To exercise any of these rights, please contact us using the information provided below.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: 247 Maple Street, Toronto, ON M5V 2T6, Canada